Northstar Support
Governance + Eval Buildout
Recommendation
Based on the current series a / scaling context, customer-facing copilots mandate, and 2-week sprint timeframe, we recommend a Governance + Eval Buildout.
Customer-facing copilots is not launch-ready. Treat this as a control-build engagement before any expansion, with executive sign-off and evidence review before release.
Proposed work
- 01Intake summary with assumptions, constraints, and launch decision criteria.
- 02AI system inventory covering data sources, model vendors, human review, and owners.
- 03Prioritized risk register with severity, owner, mitigation, and proof needed.
- 04Customer journey risk map with launch approval gates.
- 05Golden-task evaluation pack with acceptance thresholds.
Conditions before kickoff
- Confirm named business, technical, security, and review owners before work starts.
- Define stop/go gates for pilot, launch, and rollback decisions.
- Require golden tasks, reviewer sampling, drift thresholds, and launch-blocking eval gates.
- Map prohibited data, retention limits, redaction ownership, and vendor logging boundaries.
Next step
Schedule a 30-minute scoping call to confirm owners, available evidence, and the decision date. Final scope and commercial terms remain subject to client confirmation.